Work Order & Tech Dispatch

Service Centers, Technician Mobile App & Live GPS Allocation

Convert tickets into detailed field work orders. Dispatch to the closest certified technician with offline-capable mobile execution and GPS logs.

System Role Scope

Field Engineering

Stage Architectural Capabilities

System evaluates spatial distance, skill certificate, and vehicle trunk inventory in milliseconds to assign the ideal technician.

Field engineers receive work order briefs, customer addresses, and part checklists on Android/iOS even in low-connectivity areas.

Technician check-in GPS coordinates and voice notes are captured automatically at every interaction step.

Secure customer handover verification via OTP validation and on-glass digital signature capture.

Database Record SampleLive System State

work Order:WO-2026-4412

technician:Rajesh Sharma (Mobile Active)

assigned Center:Bengaluru Central Service Hub

gps Status:Logged at Lat 12.9716, Long 77.5946

handover O T P:Verified via Customer SMS

All records persist with zero-loss audit trails in the multi-tenant PostgreSQL partition.

Provision your tenant in 60 seconds with this module and the universal asset foundation active.