Intelligent Field Service & Technician Dispatch
Empower field teams with H3 hexagon spatial dispatch, automated SLA escalation radars, and offline-capable mobile apps.
Operational Challenges Resolved
Manual & Inefficient Tech Allocation
Dispatchers spend hours on phone calls trying to locate field technicians and guess travel distances.
Breached SLAs & Angry Customers
Tickets fall through the cracks without automated breach warnings and proactive escalation hierarchies.
Unaccounted Spare Parts Usage
Technicians consume expensive inventory parts on-site without real-time serial tracking or return workflows.
Core Industry Capabilities
H3 Hexagonal Spatial Allocation
Leverage Uber H3 spatial resolution-7 grid indices to automatically route work orders to the closest available certified technician.
Voice-First Mobile Workflow
Field engineers update work order notes, resolution codes, and customer feedback hands-free using integrated voice-to-text.
Real-time Parts & SLOC Consumption
Track stock movement from Central Warehouses to Service Center SLOCs down to individual technician trunks.
Automated Multi-Tier SLA Triggers
Proactive timers trigger color-coded radar warnings and supervisor escalations before SLAs breach.
Enterprise Architectural Highlights
- GPS & Hexagon geo-fencing recorded at every technician interaction.
- Offline-first data sync for remote areas with poor cellular connectivity.
- Comprehensive customer OTP verification and digital signature capture.
Universal Asset & Hierarchy Base
Every edition of NEXILIS SOLUTION includes universal employee directory, stock tracking, and mobile control panels ready for rapid onboarding.